Higher Education institutions have rapidly transformed due to the evolution of digital technologies. This has made it necessary to utilize knowledge management (KM) strategies to enhance institutional capabilities and efficiency. The study aimed to explore strategic approaches to implementing KM in higher education institutions, specifically focusing on how digital transformation drives the development of a KM culture. Using King Mongkut’s University of Technology Thonburi (KMUTT) as an example of digital adaptation in higher education, one can see where technology has been integrated into KM Practices with digital tools. Data were collected through in-depth interviews with professors and staff who were involved with KM activities. They were asked to discuss organizational culture, digital tools, and strategies. The findings indicated that KMUTT has integrated a KM framework into university strategies, leading to initiatives such as KM Day, sharing events, and Communities of Practice (CoPs), to promote collaboration. A digital platform, Learning Environment (LEB2), was developed to facilitate knowledge sharing. The study emphasized that organizational culture was a crucial factor in the development of a systematic knowledge management approach. A culture blending Clan and Adhocracy values fostered the highest levels of knowledge sharing. Together, these elements—policy support, regular activities, and leadership engagement—reflect a sustainable KM culture aligned with the university’s long-term development goals. Areas for improvement include evaluating the effectiveness of strategies, assessing learning outcomes, and aligning with institutional goals. However, challenges remain in digital literacy (LEB2), culture and organizational structure.

Authors:
Surat Chumjit, King Mongkut's University of Technology Thonburi, Thailand
Sakorn Inwangsuk, King Mongkut's University of Technology Thonburi, Thailand
Wanna Temsiripoj, King Mongkut's University of Technology Thonburi, Thailand

About the Presenter(s)
Dr. Surat Chumjit is a Policy and Plan Analyst at the Policy Innovation Center, King Mongkut's University of Technology Thonburi (KMUTT).Thailand

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